Privacy Policy
Last updated: February 23, 2026
This privacy policy is published by GUISSE MALLE EURL, SIREN 993 292 465 (hereinafter "Kudozio", "we", "our"), a French company, publisher of the Kudozio platform accessible at https://kudozio.com. Contact: contact@kudozio.com At Kudozio, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store, and protect your information when you use our online review management platform.
1. Data Collection
1.1 Data you provide directly When creating and using your account, we collect: - Your email address and password (stored in hashed form) - Information about your establishments (name, address, category) - Your account preferences (language, theme) 1.2 Data collected via third-party platforms When you connect your review platform accounts to Kudozio, we import and process data from these platforms, including: - Google Business Profile: customer reviews (author, rating, text, date), establishment information, review responses - Meta / Facebook: reviews and recommendations posted on your Facebook Page, Page information (name, category, identifier), review responses This data is collected via the official APIs of these platforms, under the authorizations (permissions) you grant us during OAuth connection. For Meta/Facebook, permissions used may include: pages_show_list, pages_read_engagement, pages_read_user_content, pages_manage_metadata, and any other permission necessary for the service to function.
2. Data Usage
Your data is used to: - Provide, maintain, and improve our review management services - Import and synchronize your reviews from connected platforms (Google, Facebook) - Allow you to respond to reviews from our interface - Manage your account and preferences - Generate analyses, metrics, and statistics about your reviews (average ratings, trends, sentiment analysis) - Send you notifications related to your account and reviews (including negative review alerts) - Ensure the security and proper functioning of the platform - Comply with our legal obligations
3. Legal Basis for Processing (GDPR)
In accordance with the General Data Protection Regulation (GDPR), we process your data on the following legal bases: - Performance of contract: processing is necessary to provide our services (Article 6.1.b of the GDPR) - Legitimate interest: improvement of our services, platform security (Article 6.1.f of the GDPR) - Legal obligation: compliance with our accounting and tax obligations (Article 6.1.c of the GDPR) - Consent: for sending marketing communications, where applicable (Article 6.1.a of the GDPR)
4. Cookies
We use essential cookies for platform functionality, including: - Managing your authentication session (JWT token) - Remembering your preferences (theme, language) We do not use advertising tracking cookies or third-party cookies for profiling purposes.
5. Data Sharing
We never sell, rent, or transfer your personal data to third parties for commercial purposes. We may share your data only with: - Meta / Facebook: as part of using the Facebook API (importing reviews, publishing responses). Meta processes this data in accordance with its own Privacy Policy. The use of data obtained through Meta APIs complies with the Meta Developer Data Use Policy. - Google: as part of using the Google Business Profile API (importing reviews, publishing responses) - Our technical service providers: hosting (Hostinger), transactional email delivery, strictly within the scope of service provision and under contractual confidentiality guarantees - Competent authorities: if required by law or as part of legal proceedings
6. Data Retention
Your personal data is retained as long as your account is active and as necessary to provide our services. If you delete your account, your personal data will be deleted within 30 days, except for data we are required to retain under legal obligations (accounting, tax) for a maximum period in accordance with applicable regulations.
7. Your Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights: - Right of access: obtain a copy of your personal data - Right to rectification: correct inaccurate or incomplete data - Right to erasure: request deletion of your data - Right to restriction of processing: restrict the use of your data - Right to data portability: receive your data in a structured, machine-readable format - Right to object: object to the processing of your data - Right to withdraw consent: at any time, when processing is based on consent To exercise these rights, contact us at: contact@kudozio.com We will respond to your request within 30 days. If you believe your rights are not being respected, you may file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): https://www.cnil.fr
8. User Data Deletion
You can request deletion of your data at any time: 1. From your account: by deleting your account in the platform settings, all your data will be deleted within 30 days. 2. By email: by sending a request to contact@kudozio.com with the subject "Data deletion request". We will process your request within 30 days. 3. Facebook-related data: if you have connected your Facebook account to Kudozio, you can revoke our application's access from your Facebook settings. Upon revocation, we will delete data imported from Facebook within 30 days.
9. International Data Transfers
Your data is hosted within the European Union. If a data transfer outside the EU were necessary (for example via our technical providers), we would ensure that appropriate safeguards are in place in accordance with the GDPR (standard contractual clauses, adequacy decision).
10. Protection of Minors
Our services are not intended for persons under 16 years of age. We do not knowingly collect personal data from minors. If we learn that data from a minor has been collected, we will delete it as soon as possible.
11. Changes to This Policy
We may update this privacy policy periodically. In case of significant changes, we will notify you by email or through a notification on the platform. The date of the last update is indicated at the top of this page.
12. Contact
For any questions regarding this privacy policy, your personal data, or the exercise of your rights, you can contact us at: GUISSE MALLE EURL SIREN: 993 292 465 Email: contact@kudozio.com Website: https://kudozio.com